Opinion 
 Blogs 
 The week observed 
 Perception is political reality 

Perception is political reality

A few years ago I became a punching bag in the agri-political stoush over the National Livestock Identification Scheme.

What seemed obvious to me about the power of perception was apparently indigestible to many in the livestock industry.

I should have learned my lesson, but I am once again going to venture into the firing line and try to explain what should be the first lesson of politic science.

Perception can be more powerful than the facts.

There I've said it.

My point at the time was that while industry was creating the perception that NLIS was delivering traceback, enough questions were being asked by producers about the performance of the system at the time that such claims were threatened. It was vital for industry to create a good public perception, but even more important to back it up with a system of integrity.

But the lessons of perception and integrity apparently haven't learned by Australian Wool Innovation and Queensland Premier Anna Bligh going on the events of the past week.

Now before you start loading your guns ready to fire off verbal bullets about why mulesing is right or wrong, or why it's good that dodgy development deals are being exposed, I am not going to try and justify their behaviour or their political stances.

What I am going to explain is why it is important for our industry and political leaders to grasp how their actions are going to be perceived before they act.

Let's start with the AWI. Their statement to the media last week announcing why the industry would not be able to meet the 2010 deadline to cease mulesing was detailed and well supported in fact.

The problem was how the message was delivered, which has resulted in yet another firestorm of internal bickering in the industry, a backlash from retailers, and has antagonised the very people that started the anti-mulesing campaign.

What these people heard, whether right or wrong, was that the wool industry was digging in its heals in support of mulesing, when in fact the AWI stated repeatedly that it was determined to phase out the practice and was still committed to its research into mulesing alternatives.

In order to avoid the backlash, the message should have been crafted to create the public perception that AWI is still committed to phasing out mulesing, but that it needs more time to research alternatives.

Now the AWI leadership has more fires to put out than Elvis the water bomber - the public's perception has become the new reality.

Queensland Premier Anna Bligh's problems are of a different making.

Unlike AWI, which had a good solid basis for its case but delivered its message poorly, has let an obviously questionable practice, that of encouraging property developers pay political parties for access to senior politicians, to continue for so long that the stench is now unbearable.

So insidious are the dark arts of political spin doctoring that the practice of such payments was so open for all to see, that it was hoped this apparent transparency would lead to the practice becoming socially acceptable.

However, when a man of such integrity, both real and perceived, of Tony Fitzgerald publicly called the payments for what they were - dodgy - that now the Queensland Government has a massive problem on its hands.

To deal with the perception that it is dodgy - and let's remember there's as yet no evidence of actual corruption beyond the one case involving former Minister Gordon Nuttal - the Labor Party must now bite the hand that feeds it.

Let's also not forget that this practice of cash-for-access is not unique to Queensland - it is happening in other states and at Commonwealth level by both sides of politics.

The good thing is that the public perception has delivered Bligh a message that the Government must put integrity back into its policy development, particularly where property developers are concerned.

Whether we like it or not, the world does judge books by their covers, no matter how good or bad the contents.

But it is much easier to create a good public perception if the contents of the book are also good - a reality that our leaders would do well to remember.

Print
Increase Text Size
Decrease Text Size
Page:
1



comments


Date: Newest first | Oldest first
Michael Good article, thanks. It really begs the question who is managing the 'message' at AWI and how such a dumb stunt was allowed to occur. One can only hope that the marketing campaigns for wool are better executed. You can't however take this mulesing statement in isolation as it is one of many disturbing issues that help to form perceptions about the AWGA dominated AWI Board. Some of these perceptions include: - perception of conflict of interest on finding alternatives to mulesing when some board members have (or have had) an interest in trisolfen - perceptions on just how hard certain stud breeders really are trying to breed alternatives, given they have an interest in selling the sheep they have, not the sheep customers want. The damage done by this mulesing capitulation is real, as you say. It will be interesting to see how AWI try to fix things.
Posted by Sir George, 4/08/2009 9:33:09 AM
Michael – You have raised some very valid points to the extent of how far down the perception tree does one stoop and, is it acceptable that one should base his or hers notions of right and wrong on a perception. Equally, if a perception is based on a lie it can not become fact, it is still a lie and, what happens if the perpetrators of the perception, that is a lie, start to believe that the lie is indeed fact. In this instance, would it not be the case that control of the perception has been lost to both the perpetrators and the targeted community? Further, what if the cost of the perception far outweighs the benefit of the perception both in monetary terms, conscience, freedom, and in terms of right and wrong and, what accountability at law should the perpetrators of the perception be held? Finally, what sort of society is it that is based on perception, does it have a name, or could it indeed be given a name? You have asked more ponder-able questions than you have answered however, I suppose it can only be hoped that the difference between right and wrong in truth will win out, after all our system natural justice and fairness is based on this truth.
Posted by Rob Wass, 4/08/2009 2:42:36 PM
Spin is okay up to a point but eventually the real, reality rears up and bites you on the arse. AKA Gordon Nuttal. AWI realised that holding to the spin line posed a very real danger of arriving at January 2011. And having a whole lot of mules wool that was unsaleable, and only a fraction of the unmules wool, need to keep the industry moving. So they opted to lay their cards on the table.
Posted by Qlander, 5/08/2009 7:51:20 AM
As I said, to be successful the spin has to be underpinned by a solid foundation in fact - AWI had a very solid foundation for their argument, but their point was lost on the public because they delivered the message poorly.
Posted by Michael Thomson on 5/08/2009 8:31:01 AM
This whole spin thing is a bit lost on me Michael. You watch the politicians closely all time. How about and example of how AWI could have spun their story better. Who knows, maybe they will learn something for next time.
Posted by Qlander, 5/08/2009 9:57:04 AM
One option would be to take a multi-stage approach - privately brief major retail organisations on the progress being made with researching mulesing alternatives, reassuring them of AWI's commitment to the goal, but noting concerns about the meeting the deadline. Only after doing this, give the media the same briefing, emphasising the commitment to finding an alternative.

AWI's statement last week heralded a "new mulesing policy". This signalled a definite change in stance by AWI towards the 2010 deadline. An alternative approach would have been to state something like: "AWI is committed to meeting the 2010 deadline to phase out mulesing but it is concerned by the slower than expected progress of research into alternatives. The industry is pulling out all stops in order to meet this goal. However, if a breakthrough is not forthcoming in the next six months, then producers may have no alternative but to continue mulesing in order to protect the welfare of their animals and prevent the deaths of millions of sheep from flystrike." That puts the emphasis on the desire to meet the goal, rather than on ditching the deadline. It would have also prepared the public for a later announcement that AWI wanted to push back the deadline (as opposed to walking away from the 2010 commitment).

These are just observations from afar - perhaps AWI thought of these options and has good reasons, albeit as yet unknown, for electing to take the strategy that they did.

Posted by Michael Thomson on 5/08/2009 12:21:52 PM
Michael – Without defending AWI in this decision, I do think that when and how the message was delivered was always going to be extremely problematic at any time, given that there was a high expectation (perception) that a viable and commercially available alternative would be developed within the time frame as agreed. I suppose the message may have been somewhat hamstrung by the fact that the original ground work may have been poorly constructed and in this case there may be a fair bit of blame to share around. Promising something that is unachievable in the first instance (albeit only time constrained) can never be backed out of in any sort of nice way.
Posted by Rob Wass, 5/08/2009 11:41:39 AM
In the PR game they call it "expectation management". In this case the wool industry set the bar too high by agreeing to 2010 and now they're viewed as "over-promising and under-delivering". What they needed to do was to lower the public's expectations about the likelihood of the deadline being met before they conceded that they couldn't get there. As it stands, 18 months out from the end of 2010, they had plenty of time to conduct a multi-stage PR campaign to prepare retailers for the news.
Posted by Michael Thomson on 5/08/2009 12:13:25 PM
Michael – "expectation management" is conceded here, subject to available financial resources. How do you address the problem that the original bar and perception was not based on any sort of fact, only hope it seems and, should there be any accountability to those of us that are caught in the middle? Why is it that the true definition of a farmer always rings true, that is: A farmer means – “A bloke or girl who, buys retail, sells wholesale and pays the freight both ways.”
Posted by Rob Wass, 5/08/2009 12:53:25 PM
Not sure I can answer that one Rob, although I suspect the industry was hijacked by a very savvy group in the form of Peta - the advangtage of being hardliners was that they found it very easy to stick to their message. Industry was divided and then forced to react - not a good starting point for developing policy.
Posted by Michael Thomson on 5/08/2009 1:32:21 PM
Yes I think farmers in general have been more of the Arnott's biscuits variety (on this T is the best poll I see). Perhaps the Ag colleges should make courses on "expectation management" and "message perceptions" (something long the line of B.S. 101) compulsory from now on. Farming certainly has been getting a caning in the PR stakes for quite sometime now. I think there is some sort of parallel in military training for officers where they say it is not enough to simply do the job well. You must also be seen to be doing the job well.
Posted by Qlander, 5/08/2009 1:21:55 PM
You're right, unfortunately straight talk is too often perceived negatively by those on the receiving end. The trick is to be both truthful and deliver your message in a way people will accept - although watching politicians would prove there's a very fine line between well-communicated honesty and deliberate deception. You're point about the army is true - when I studied law I remember the lecturers applying that very phrase to the performance of the judiciary.
Posted by Michael Thomson on 5/08/2009 1:35:47 PM
Michael – in that analogy therein lays the rub. The first part of the analogy provides the perception and, the second part provides the fact. It seems that joining these two parts is almost impossible in this game, to the extent that there may be too much emphasis placed upon the one end and not enough on the realities in fact of the other end. I think, and I may be speaking out of turn, but is it not time that all our peak bodies took a closer look at the realities in fact on the ground with respect to policy before creating the perception instead of the other way around, and, do we need structural change to achieve this?
Posted by Rob Wass, 5/08/2009 2:46:17 PM
I would query why we even need peak bodies. After all they're only politicians. And looking at the posts on this site over the last couple of weeks their main concern regarding the whole mulesing debate seems to be on how they can use it to score political points off their perceived rivals. I've always thought the whole concept of wool growers advertising to retail customers is a bit like BHP selling cars. I sell a lot more beef than of wool. My customers are the abattoirs. I keep in close contact with them and listen to their feedback. What they do with the meat is not my concern.
Posted by Qlander, 5/08/2009 3:54:22 PM
Did AWI present its story poorly? Or did mainstream journo's & political activists read into it what they wanted for sensationalisms sake? It is most certainly the standard practice of both to fashion from everything they hear or read, a stick to beat their own drum. Indeed, it is scarcely a wonder that the media driven, anti-Howard & Bush campaign inspired the following journo jokes: What are journo's? Answer: Assembly line workers in a lie factory. What do they do there? A, They each attach their own political angle to the lie already on the line. Do journo's ever tell the truth? A, Yeah, but only when they misquote their own thoughts. How do you know when a journo has told the truth? A, When he/she takes sick leave for trauma counselling. How much do they get paid for telling lies? A, About half as much as they are paid in lieu of the truths they never mention. Would journo's see the humour in all these jokes? A, Some would, but leftist journo's take themselves too seriously to see the humour in their own rants. Why have you picked on journo's? A, Because lawyer jokes are out of fashion.
Posted by jock, 6/08/2009 2:51:28 PM
1 | 2  |  next >
Michael Thomson is the Editor of FarmOnline. He has previously worked as the Canberra Parliamentary Press Gallery correspondent for the Rural Press group of agricultural newspapers, and as a senior reporter with Queensland Country Life.
There's a perception that politcal donations are influencing policy decisions.
There's a perception that politcal donations are influencing policy decisions.

Most popular articles

Advertisement



Queensland Country Life







Weather brought to you by:

Weatherzone

Classifieds

Front Page

Current Issue
Privacy Policy | Conditions of Use | Advertising Terms | Copyright © 2012. Fairfax Media.
 SEND...
 SAVE...
 SHARE...